FAQ's

How much is delivery?

Free delivery to a UK address (excl Islands) for orders over £50.

Shipping starts at £2.95 for orders under £50.

We currently only ship to some European countries – pricing will depend on destination & weight and be calculated at checkout. 

 

Do you accept returns?

We’re all entitled to change our minds, otherwise, we wouldn’t be human!

The important bit is that we can only accept goods that have not been open or used. We also can not accept returns on custom orders. Please see our returns page Click Here for more information. 

 

What is your privacy policy?

Please Click Here to visit our Privacy Page for full details. 

 

How do you package orders?
We're always looking to improve on the sustainability element of our shipping and it's extremely important to us that we do. Currently, we use biodegradable packing chips and cardboard boxes which can be recycled for 2 or more items. Additionally, we use biodegradable bubble wrap for single bottles. 

 

Do you have a rewards program?
As a rewards member, you’ll get closer to earning exclusive rewards every time you shop. Please click our rewards program section on the bottom left of our page for more information.

 

Do you have an affiliate program?

Do you have a thing for food and beautifully presented dishes? Do you share your cooking, tips & tricks to your followers?

We love to work with foodie creatives who are a great fit, offering The Olive Hunt product and seeing what you create with it on social media.

Please contact laura@theolivehunt.co.uk for more information and to apply.

 

What payment methods do you accept?

We accept:

1. All standard payment methods by card:  Visa, Mastercard or Amex.

2. Paypal Payments.

If you have any issues with your card being processed, please contact us at laura@theolivehunt.co.uk

 

Where do our Olive Oils and Balsamic Vinegar come from?

Our olive oil is produced using 100% Italian olives that are harvested between October and November, the prime time for delicious oil. Grown in Puglia, a region perfectly suited for olives.
Puglia is known for its sunny weather, whitewashed hill towns, centuries-old farmland and hundreds of miles of Mediterranean coastline. A good portion of Puglia’s olive groves are exposed to coastal, maritime conditions.
Our vinegars are made using the best quality Australian wine and grape juice. Our vinegars are all handcrafted on a ‘batch by batch’ basis. Once our vinegar maker is satisfied with the quality, we then blend the batches to produce an extensive range of vinegars. The mother culture we use to produce our vinegars has been actively producing quality vinegars from the late 1800’s. Our extensive range of Australian made vinegars will definitely add flavour and depth to your favourite dish.

 

Do your products contain palm oil?

No, our olive oils are made by crushing are carefully selecting olives grown from trees. We made sure that our products contains 100% Olive oil. We are avoiding palm oil as it is very high in Saturated fat. Diets high in Saturated fat have been linked to increased cholesterol levels, which can up your risk of heart disease and stroke.

Olive oil on the other hand, contains mainly monounsaturated fats which improve the regulation of cholesterol levels circulating in the blood.

 

What is "First Cold Pressed" olive oil?

First cold pressed olive oil is from the first round of extraction from fresh, intact olives. It has not been heated during processing and therefore retains its full nutritional value.

In order for a bottle of olive oil to be certified as "extra virgin", it must be "first cold pressed".

Oil that is "pressed" more than once is known as a refined oil - this goes through a chemical process which not only removes some of the nutrients from olive oils, but it also changes their taste and quality. Common names for these oils would be Pure Olive Oil, Olive Oil, Light Olive Oil. These oils are usually stripped of nutrients and taste and should be avoided.

 

How to keep your olive oil fresh and extend the shelf life once opened?
Olive oil lasts a long time ( around 12–18 months from the time they’re bottled ) but does expire. 

Storage: Protect it from light as extended exposure to light can deteriorate the quantity and quality of the antioxidants found in olive oil. Direct light also dramatically shortens the shelf life of olive oil. We recommend to store it in a dark place such as pantry with door or a cabinet.

 

What is Balsamic Vinegar?

Balsamic vinegar is a deep brown, middle-eastern style of vinegar that has been around since the middle ages. It's made from unfermented grape juice and can be quite expensive because it takes time for this process to occur, aged in barrels for months or even years.

Balsamic vinegar has become a popular ingredient in food preparations, especially salad dressings.

 

What is the storage recommendation for Balsamic Vinegar?

Store balsamic vinegar in a cool, dark place away from heat. It doesn't need to be refrigerated and will keep indefinitely with no worries about it oxidizing once opened or becoming harmful sediment at the bottom of your bottle!

Balsamic vinegar will not continue to mature in the bottle. Store them where light can't get into any more (away from other pungent ingredients) so their complexity isn’t lost over time either.

 

Didn’t find what you were looking for? Contact us. Email: hello@olivebox.co || Chat: During business hours and we would love to talk to you real-time.